Privacy Policy

Who We Are

World Host Group US Inc., which trades under the name Webhost Python (together with its agents, representatives, consultants, employees, officers, and directors — collectively, “WHG”, “we”, or “us”), provides web hosting, domain name, website creation, website security, and online marketing services. We are a corporation based in Delaware, United States.

How this policy applies

This Privacy Policy describes the information we collect from you, how we use that information, and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. You can also find local supplemental privacy notices attached hereto.

Your consent

By using our website, products, or services (hereafter, “our Services”), you’re acknowledging that you have agreed to our Terms of Service, that you have read and understood this Privacy Policy, and that you consent to your information being used for the purposes and for the manner described in this Privacy Policy. For children under the age of 16 to order or use our products or services, a parent or legal guardian must provide the above-mentioned consents on their behalf.

You may withdraw your consent to our management of your personal information, at any time, subject to legal and contractual restrictions, upon reasonable notice. However, such a withdrawal may reduce our ability to provide you with certain products and services. For more information on the implications of withdrawing your consent or to notify us of the withdrawal of your consent, please contact us.

What we collect and receive

For you to use our Services, we need to collect and process certain information. Depending on your use of our Services, this may include the following types of information.

1. General personal information

  • Information you provide by completing forms on our website — your name, company name, email and mailing addresses, telephone number, login, and password details, among others. We may ask you for this information if you register for an account on our Services, subscribe to our newsletter, login to our online “Client Area”, upload or submit content through our website (including the “Client Area”), or if you contact us.
  • Information you provide for identity verification purposes when contacting us or for the purposes of processing your payment such as copies of your lawful identification, birthday and any form of identifier. In some cases, our payment processor will request that you provide additional personal information such as a photo of your face to confirm your identity before payment can be processed.
  • For certain domain name products and services, we may request your residency status, whether you are a member of certain organizations and other documentation necessary to demonstrate that you meet the relevant registries eligibility requirements in order to register or maintain your domain name of your choice. Where required, this data and/or documentation will be shared with the registry.
  • Your IP address is collected and logged with most requests made to our systems, tickets, changes in your Client Area for security, abuse prevention and fraud analysis purposes.

2. Payment information

  • Details of any transactions you make through our Services. As part of a transaction, we may collect payment information, including debit/credit card or bank account details, expiration date, any other necessary financial information according to the payment methods of your choice, billing address and your address, etc., which we require for payment processing, tax (e.g., sales taxes) and any other regulatory purposes.
  • We partner with other companies for payment processing, and the payment information you submit is processed by them in accordance with their privacy policies.

3. Statistical and cookie information

3.1. Statistical information

  • Statistical information about the way visitors and users interact with our Services, in the form of website traffic analytics (i.e., Google Analytics). The analytics engine passively gathers visitor and user information, including your IP address; the type of device, operating system, and browser you use; and your activity on our website. This information helps us to improve our business, allowing us to provide you with a more friendly and secure user experience. You can opt out of having your data used by Google Analytics here.

3.2. Cookies and URL query

  • We use cookies1) and other technologies such as URL query strings2) to help recognize you as a repeat visitor, to process items in your shopping cart, to recognize affiliates, to save your preferences for future visits to our website, and to compile aggregate statistical data about website traffic and interactions (see above), allowing us to provide you with a more friendly and secure user experience.

  1. Cookies are small data files that are issued to your device when you visit a website and that store information about your use of the website.

  2. URL query strings are small amounts of data transmitted as part of a URL (e.g., website address) when you click on a hyperlink or submit a form in an internet browser.

  • Cookies are stored in your device memory either over the long-term (e.g., to retain your website preferences from visit-to-visit) or as a temporary file which will be cleared from your device memory when you close your internet browser. You may choose to turn off the use of cookies via your internet browser preferences; however, our Services may no longer function properly if you choose to turn off the use of cookies. You may still place orders over the telephone or by otherwise contacting Customer Service.

4. Communication history information

  • Communications you send to us (e.g., technical support tickets, questions, or feedback) in relation to our Services. We store this information for quality assurance purposes. The correspondence stays confidential between you and WHG, unless otherwise required by law.

5. Sensitive personal information

  • Sensitive personal information (e.g., social insurance or social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) is usually not required to disclose in direct relation to our Services. However, in case it is retained for any troubleshooting and/or other support purposes, its use will be strictly subject to that purpose, for which that sensitive personal information is disclosed.

6. User content

  • User content uploaded, collected, stored, used, transferred, or disclosed by you in connection with our Services. Such content includes website and email content in connection with our web hosting, website creation, website security, email solutions and marketing products and services.

7. Career opportunities

  • If you use our career opportunities feature to apply for a job posted on our website or send us your application via email, we may collect your name, email address and any other information you provide, including your employment history.

How we use this information

We use the information we collect from you for the following purposes:

  • To enable us to provide you with our Services.
  • To process transactions in connection with our Services. After the transaction, you can choose to store your credit card or financial information on file to facilitate automated renewals. You can remove the said information or request its removal from our system and files at any point by contacting us.
  • To keep your account secure and protect our Services (including to prevent fraud and abuse).
  • To restore your account or data where it was accidentally or maliciously deleted, corrupted, or otherwise damaged.
  • To contribute to quality assurance and improve customer service by helping us to more effectively respond to your customer service requests and support needs.
  • To promote our Services, in cases where you provided, at your own will, a testimonial or review on our Services, knowing that such would be used for the said purpose. When submitting testimonials through our website or our social media pages you agree that your name, testimonial and website address may be used without additional consent.
  • To send you periodic emails concerning order information, product or service information, company news, and legal information. Emails regarding promotions will only be sent when you have permitted us to use your information by opting in to receive relevant communications from us.
  • To track and analyze use of our Services so we can improve them and provide you with the best experience possible.
  • To evaluate and respond to an application to a job vacancy at WHG regardless of where it is posted and/or through our site.
  • To meet regulatory requirements (e.g., tax laws).

In case we need to use your information for any other additional purposes not listed above, we will reach out to you.